Customer know your rights, you are always a King
On May 6, 2019 Shrinivasa bought a cellphone from Sangeetha mobiles shop, Rajaji nagar branch in Bangalore. The shop owner made the bill Rs 13,220. When the customer Shrinivasa noticed the invoice, it included Rs 17.8 for a canvas bag which carried Sangeetha mobiles logo. Shrinivasa opposed the bag and told the owner to refund the bag’s amount. He didn’t want to be a live ad for the cellphone shop. But the firm and it’s managing director didn’t oblige him.
Shrinivasa took this matter to consumer court. Shrinivasa’s lawyer said in the court that inspite of his refusal the retailer forced him to purchase the bag showing big ad about the shop. The firm argued that it is indeed a legal practice to sell non plastic bags to customers.
On November 25, 2020 the judges in their verdict slammed the cellphone retailer for its action towards the customer, citing similar cases heard by various courts in the country in the past. They came to the conclusion that Srinivasa was used as an advertising medium as the firm sold him the bag with their logo and it was indeed unfair to practice. There is no false in selling the bag but should not force the customer to buy. The court ruled the shop owner and managing director to repay Rs 17.8 and Rs 1500 for causing mental agony and court expences to Shrinivasa.